Last updated October 2026
What we collect
- Order information: your name, company, email, phone, shipping address, the items you buy, and any PO number or delivery notes you provide.
- Payment information: card payments are handled entirely by Stripe. We receive only the card brand, last four digits and payment status — never your full card number.
- Messages: anything you send through our contact or quote forms.
- Technical data: your IP address and basic browser information, used for security and fraud prevention. Your cart is stored in your own browser.
How we use it
To process and ship your order, send order and shipping updates, answer your questions, prevent fraud, and meet legal and tax obligations. We do not sell your personal information.
Who we share it with
Only the service providers needed to run the business: our payment processor (Stripe), shipping carriers and fulfillment partners (to deliver your order), and our hosting provider. Each receives only what it needs.
Retention & your choices
We keep order records as long as required for tax and accounting purposes. You can ask us to access, correct or delete your personal information, subject to those legal requirements, by emailing sales@heavyhaulrigging.com.